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School-level feature — managed within your school portal at yourschool.deandesk.com.

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Video walkthrough

This walkthrough uses the real DeanDesk interface with the fictional Northstar Academy demo school and a calm, AI-generated English voice. Payments and outside services are not connected in the demo.
Screenshots use fictional Northstar demo data. Open People → Institution Memberships. This page brings the owning institution’s membership status into the school Admin Dashboard. It is a read-only membership overview for school Users; plans, payments, renewals, and membership changes are managed in the institution dashboard.

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Find a User’s membership

1

Search the school

Enter a name or account detail in Search users, then press Enter or click the search icon. Clear the search to return to the full list.
2

Filter membership and status

Set Membership to All users, Current members, or No current membership. Use Status for Active, Manual, Past due, Canceled, or Expired, or keep All statuses.
3

Read the membership record

Review the User’s school roles, membership status, plan and tier, billing interval and payment source, dates, and relationship to the membership. Family membership rows also identify the family member role. A cancellation-at-period-end notice appears when applicable.
4

Open the school profile

In the Profile column, click the Open profile icon to open that User’s school record. Use Refresh after an institution administrator updates a membership.
The summary cards show School users, Current members, Family memberships, and No current membership. Use the table’s pagination and rows-per-page controls for larger schools.
Northstar demo: Institution Memberships

Northstar demo — Institution Memberships

Open full-size screenshot

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Interpret missing or non-current membership

No record means no membership record is available for that User. No current membership can also include a former membership whose status is canceled or expired. Manual membership dates differ from the billing-period dates of a subscription. An institution Identity and a school User are separate accounts. Use Linked Accounts in the institution dashboard to review their relationship. This school page does not create an Identity, enroll someone in a membership, or change school course access.