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School-level feature — managed within your school portal at yourschool.deandesk.com.
Push notifications let DeanDesk reach your students and members on their phones the moment something important happens — without them needing to check the app or their email.

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How push notifications work

When a triggering event occurs in DeanDesk, the platform sends a push notification to all users who have the mobile app installed and have push notifications enabled for that event type. Notifications appear on the device’s lock screen and notification center, just like any other app alert.

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What triggers a push notification

System-wide announcements trigger push notifications to every user who has the app installed and push notifications enabled. Use them for institution-wide alerts, not routine updates.

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How users manage notification preferences

Each user controls which types of notifications they receive and through which channels.
1

Go to Profile Settings

Tap the profile icon in the app or click your avatar in the web portal, then select Profile Settings.
2

Open Notifications

Select the Notifications tab.
3

Toggle channels by category

For each notification category (Announcements, Messages, Assignments, Events), choose which channels to enable:
4

Set email frequency

Under Email Frequency, choose:
  • Immediately — an email is sent for each event as it happens
  • Daily digest — a single email summarizing the day’s activity
  • Weekly digest — a single email summarizing the week’s activity
5

Save

Tap or click Save Preferences.

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Troubleshooting: students not receiving push notifications

If a student reports that they are not receiving push notifications, work through these checks in order:
The student’s device must grant DeanDesk permission to send notifications. On iOS, go to Settings → DeanDesk → Notifications and confirm notifications are allowed. On Android, go to Settings → Apps → DeanDesk → Notifications.
The student should verify that Push is toggled on for the relevant category in Profile Settings → Notifications. It’s possible they disabled push for that category.
Push notifications only reach users who have the app installed and are signed in. Ask the student to confirm they can open the app and see their courses.
If the student’s device is in Do Not Disturb or Focus mode, notifications may be silenced at the OS level even if DeanDesk settings are correct.
If the above steps don’t resolve the issue, have the student delete and reinstall the DeanDesk app. This resets the push notification token and often resolves delivery issues.
When you onboard new students, remind them to allow notifications during the app’s first-launch prompt. If they dismiss that prompt, they’ll need to re-enable notifications manually in their device settings.