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School-level feature — managed within your school portal at yourschool.deandesk.com.

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Video walkthrough

This walkthrough uses the real DeanDesk interface with the fictional Northstar Academy demo school and a calm, AI-generated English voice. Payments and outside services are not connected in the demo.
Screenshots use fictional Northstar demo data. Open Academics → Waitlist Manager. This page brings together waiting learners, course capacity, and associated products.

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Find a waiting learner

Search by Name, course, or product, and filter by Course or Program/Product. Click Clear to reset the filters. Each row shows the User, Course, Program/Product, Capacity, Waitlist status, and Actions. Summary cards show Waitlisted users, Courses, and At capacity. Use Refresh after another administrator makes changes.
Northstar demo: Waitlist Manager

Northstar demo — Waitlist Manager

Open full-size screenshot

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Change capacity

1

Find a waitlist row for the course

Capacity is edited on each waitlist row, so the course must have at least one learner waiting. The row shows the course’s current enrollment and capacity.
2

Enter the new capacity

In the row’s Capacity field, enter a whole number of 1 or more, or leave the field blank for unlimited capacity.
3

Save and recheck

Click the save icon next to the field (hover over it to see the current capacity). A confirmation reads “Course capacity updated”. Review enrollment separately; increasing a limit is not a receipt for payment.

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Manually enroll a waitlisted learner

Click Enroll on the learner’s row to open Manual Enrollment Override. Choose the Program/Product to enroll them through (products linked to the waitlisted course are marked), add an optional Internal note, review the warning, and click Enroll Manually. Afterward, verify the learner’s enrollment and any remaining billing work.
Manual enrollment bypasses checkout and class capacity. The learner may not have paid the program’s fees and may need a separate invoice.
See Course enrollment for normal enrollment and Bulk enrollment for multi-course placement.