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School-level feature — managed within your school portal at yourschool.deandesk.com. You must be a school admin to delete a User. This does not delete the institution-level Identity or accounts in other schools.

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Video walkthrough

This walkthrough uses the real DeanDesk interface with the fictional Northstar Academy demo school and a calm, AI-generated English voice. Payments and outside services are not connected in the demo.
You can delete a student, parent, teacher, or other school user from Admin Dashboard → User Management → User Details.

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Before you delete a user

Review the user’s Family, Roles & Enrollments, User Tuition, and Billing History sections. Use Start off-boarding for a guided review of enrollments, roles, subscriptions, billing, and the account decision.
Deletion cannot be undone. It removes the school User account and related school records and enrollments. Deleting a parent also deletes any child account for which that user is the only linked parent. Children with another linked parent keep their accounts.
Deleting an account does not automatically cancel recurring Stripe billing or issue refunds. Resolve subscriptions and billing before deleting the user.

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Delete a user account

1

Find the user

Open Admin Dashboard → User Management. Search by name, username, or email, then open the user to view User Details.
2

Choose Delete user

Click Delete user in the page header. Read the confirmation and check the displayed user identifier.
3

Confirm permanent deletion

Type DELETE, then click Permanently delete user. After deletion succeeds, you return to user search. Cancel closes the dialog without deleting anything.

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Deactivate a user instead

To keep the user’s records, open User Profile → Edit User Profile, set Account Status to Inactive, and click Save. You can change the status back to Active later. Account status is separate from account locking.

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What remains after deletion

The institution login and accounts in other schools remain in place. Historical transaction records are retained, but their connection to the deleted school user is removed. Deleting the school user does not delete the person’s institution account. See Institutions & Schools for the difference between school Users and institution Identities, or Student records for other actions available from User Details.