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This page covers both levels. The fee appears on school-level checkouts at yourschool.deandesk.com and on institution-level payments at deandesk.com. DeanDesk sets the rate; schools and institutions cannot change it. See Institutions & Schools for how these levels relate.
DeanDesk can add an Online processing fee to every payment it processes. When the fee is active, it appears as the final line of the payment summary, just above the total, on checkout summaries and confirmation emails. Small fees are collected together with the purchase payment.

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Where the fee appears

The fee applies to every payment surface, including:
  • Cart checkout for programs, courses, tuition, products, and application fees
  • Review & submit on applications
  • Stand-alone application fee payments
  • Invoices created by school admins, including recurring invoices
  • Donations, one-time and recurring
  • Session bookings charged on completion
  • Program enrollment transfers that create a new payment
  • Institution memberships, member activations, and institution donations
  • The DeanDesk platform subscription an institution pays at deandesk.com
Recurring payments carry the fee on every renewal at the rate agreed when the subscription started. Discounts can reduce the fee; when a first-payment discount expires, later payments include the fee on the full renewal price. Existing subscriptions do not gain a new fee automatically. Ordinary usage updates preserve an existing fee. A new checkout or an explicitly reviewed plan change can use the current rate. For DeanDesk platform subscriptions, the fee applies to the plan price. Usage overages are excluded.
The fee is calculated as a percentage of the checkout subtotal after discounts. A 0% rate adds no fee to new checkouts. It does not remove a fee already agreed on an existing subscription.

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What payers see

Payment summaries list the fee as Online processing fee (non-refundable) immediately before Due today or Total. Confirmation and receipt emails show the same line. The fee is paid by the person checking out and is collected by DeanDesk, not by the school or institution.

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Refunds

The fee is never refundable. When a school or institution admin issues a refund, the refundable balance shown in the refund dialog already excludes the fee. A refund request that exceeds that balance is rejected, so the fee portion can never be returned.
Transaction lists and CSV exports include the online processing fee amount for each payment, so finance teams can reconcile the net amount a school or institution received.