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School-level feature — managed within your school portal at yourschool.deandesk.com.
Physical products are items such as books, clothing, or supplies. Create the product under Finance → Products & Donations and manage paid purchases under Finance → Orders.

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Create a physical product

1

Choose the product type

Click Create product and choose Physical Item. Add the name, description, images, and other catalog details.
2

Set stock and shipping details

Add the SKU, stock count, optional weight and dimensions, and flat shipping fee. Use attributes to describe the item.
3

Add variants when needed

Define option sets such as size or color, generate variants, and review each variant’s SKU, stock count, and active state.
4

Set a one-time price

Physical products use one-time or free pricing. Save the product, then review its public page and checkout before sharing it.

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Review orders

Open Finance → Orders. Search for orders and filter by fulfillment status: Pending, Shipped, Delivered, or Canceled. Click an order to review its buyer, shipping address, items, payment status, totals, and any shipping label or tracking number. Payment and fulfillment are separate statuses. A paid order can still be pending shipment.

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Update fulfillment

  • Mark shipped is available for a paid, pending order.
  • Mark delivered is available after an order is shipped.
  • Cancel order is available while an order is pending or shipped. Select Restock items if the inventory should be returned to stock.
Canceling fulfillment does not refund the buyer’s payment. Process a payment refund separately from Transactions.

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Connect shipping

1

Open shipping settings

From Orders, open Shipping settings.
2

Connect Shippo

Click Connect Shippo account and complete the authorization flow. Each school connects its own Shippo account. If the button is unavailable because the integration is not configured, contact DeanDesk support.
3

Save the origin address

Fill in the shipping origin details and click Save address.
Postage is billed directly by Shippo to the school’s connected Shippo account. It is separate from the product’s shipping fee charged to the buyer and from your institution’s DeanDesk subscription.

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Buy and print a label

1

Open the order

Click Create shipping label in the order details.
2

Review the parcel

Check the parcel dimensions, weight, and units. Product defaults may need adjustment for the packed shipment.
3

Choose a rate

Click Get rates. Review the carrier, service, price, and delivery estimate, then select a rate.
4

Purchase and download

Confirm the label purchase. Use Label PDF to print it and Track package when a tracking link is available.
Review the order’s fulfillment status after preparing the shipment. Shipping settings also let you disconnect the school Shippo account when it should no longer be used.