Navigate to user management
Go to Admin Dashboard → User Management. The User Management dashboard shows a paginated list of all accounts on your platform. From here you can search, view, and edit any student’s record.Search for a student
Use the search bar at the top of the User Management page to find a student quickly.- By name — type any part of the student’s first or last name
- By ID — type the student’s unique user ID
View a student’s profile
A student’s profile is organized into tabs. Each tab surfaces a different category of information:| Tab | What it contains |
|---|---|
| Profile | Personal details, contact information, and enrollment data |
| Courses | All courses the student is currently or was previously enrolled in |
| Transcript | Course-by-course grade history; used to generate an official transcript |
| Billing | Outstanding balance, payment history, and saved payment methods |
| Attendance | Attendance records across all courses |
Edit a student’s profile
Admins can edit any field on a student’s profile directly from the Admin Dashboard.Open the student's profile
Go to Admin Dashboard → User Management, search for the student, and click their name.
Update the fields
Modify any of the editable fields:
- Personal details — first name, last name, date of birth
- Contact information — email address, phone number, mailing address
- Enrollment data — program, start date, student ID
Changing a student’s email address also changes the address they use to log in. The student will receive a notification at their new email address.
View enrolled courses and history
Open the student’s profile and click the Courses tab. You will see:- All current course enrollments with start date and status
- Historical enrollments including completed and dropped courses
- The instructor assigned to each course
Generate a transcript
Open the Transcript tab
Click the Transcript tab to view the student’s full grade history organized by course and term.
Review the grades
Confirm the grades displayed are accurate before generating the document. If corrections are needed, update them in the gradebook first.
Manage a student’s roles
Roles control what a user can see and do on your platform. A student typically holds the Student and Member roles, but you may need to add or remove roles in certain situations (for example, promoting a student to a teaching assistant).Open the student's profile
Navigate to Admin Dashboard → User Management and open the student’s profile.
Masquerade as a student
The masquerade feature lets you view your platform exactly as a specific student sees it. Use it to troubleshoot access issues, verify course visibility, or confirm billing information.Browse as the student
The platform reloads in the student’s context. Everything you see — courses, billing, announcements — reflects exactly what that student sees.
Bulk user creation
If you need to create multiple student accounts at once, use the CSV upload tool instead of creating accounts one by one.Fill in the CSV
Add one row per student. Required columns include first name, last name, and email address. Optional columns include phone number, program, and role assignments.
Deactivate or archive a student account
When a student leaves your institution, deactivate their account to revoke access without permanently deleting their records.Remove the Member role
On the Profile tab, open the Roles section and uncheck Member. This immediately prevents the student from logging in.
Deactivating an account preserves the student’s grades, transcript, attendance records, and payment history. You can reactivate the account at any time by restoring the Member role.