> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deandesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete a user

> Permanently delete a school user account, review what happens to linked children and records, or deactivate the user instead.

> [!NOTE]
>
> **School-level feature** — managed within your school portal at `yourschool.deandesk.com`. You must be a school admin to delete a User. This does not delete the institution-level Identity or accounts in other schools.## Video walkthrough

\<video controls playsInline preload="metadata" poster="/images/tutorials/sis-delete-user.jpg" width="100%" aria-label="Delete a user walkthrough"><source src="https://deandesk-static-img.s3.us-east-1.amazonaws.com/docs/tutorials/sis-delete-user.80ff44703e0b6dab407b1078fbf146822250759ef1d2a554d1df3c98c16e5c28.mp4" type="video/mp4" />
        \<track kind="captions" srcLang="en" label="English" default />
Your browser does not support embedded video. [Open the video](https://deandesk-static-img.s3.us-east-1.amazonaws.com/docs/tutorials/sis-delete-user.80ff44703e0b6dab407b1078fbf146822250759ef1d2a554d1df3c98c16e5c28.mp4).</video>
      

\[Download the video](/videos/tutorials/sis-delete-user.mp4) · Download English captions

> [!NOTE]
>
> This walkthrough uses the real DeanDesk interface with the fictional Northstar Academy demo school and a calm, AI-generated English voice. Payments and outside services are not connected in the demo.You can delete a student, parent, teacher, or other school user from **Admin Dashboard → User Management → User Details**.## Before you delete a userReview the user's **Family**, **Roles & Enrollments**, **User Tuition**, and **Billing History** sections. Use **Start off-boarding** for a guided review of enrollments, roles, subscriptions, billing, and the account decision.> [!WARNING]
>
> Deletion cannot be undone. It removes the school User account and related school records and enrollments. Deleting a parent also deletes any child account for which that user is the only linked parent. Children with another linked parent keep their accounts.Deleting an account does not automatically cancel recurring Stripe billing or issue refunds. Resolve subscriptions and billing before deleting the user.## Delete a user account**1. Find the user**Open **Admin Dashboard → User Management**. Search by name, username, or email, then open the user to view **User Details**.**2. Choose Delete user**Click **Delete user** in the page header. Read the confirmation and check the displayed user identifier.**3. Confirm permanent deletion**Type `DELETE`, then click **Permanently delete user**. After deletion succeeds, you return to user search. **Cancel** closes the dialog without deleting anything.## Deactivate a user insteadTo keep the user's records, open **User Profile → Edit User Profile**, set **Account Status** to **Inactive**, and click **Save**. You can change the status back to **Active** later. Account status is separate from account locking.## What remains after deletionThe institution login and accounts in other schools remain in place. Historical transaction records are retained, but their connection to the deleted school user is removed. Deleting the school user does not delete the person's institution account.See [Institutions & Schools](/getting-started/institutions-and-schools.md) for the difference between school Users and institution Identities, or [Student records](/sis/student-records.md) for other actions available from User Details.


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