> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deandesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Waitlist manager

> Review waiting students, adjust course capacity, and handle manual enrollment overrides.

> [!NOTE]
>
> **School-level feature** — managed within your school portal at `yourschool.deandesk.com`.## Video walkthrough

\<video controls playsInline preload="metadata" poster="/images/tutorials/lms-waitlists.jpg" width="100%" aria-label="Waitlist manager walkthrough"><source src="https://deandesk-static-img.s3.us-east-1.amazonaws.com/docs/tutorials/lms-waitlists.939bf49e062d7dee2f4e9298b6ccf1414fd8bc2fbf6c32946d4dc35a8a68a8e0.mp4" type="video/mp4" />
        \<track kind="captions" srcLang="en" label="English" default />
Your browser does not support embedded video. [Open the video](https://deandesk-static-img.s3.us-east-1.amazonaws.com/docs/tutorials/lms-waitlists.939bf49e062d7dee2f4e9298b6ccf1414fd8bc2fbf6c32946d4dc35a8a68a8e0.mp4).</video>
      

\[Download the video](/videos/tutorials/lms-waitlists.mp4) · Download English captions

> [!NOTE]
>
> This walkthrough uses the real DeanDesk interface with the fictional Northstar Academy demo school and a calm, AI-generated English voice. Payments and outside services are not connected in the demo.Screenshots use fictional Northstar demo data.Open **Academics → Waitlist Manager**. This page brings together waiting learners, course capacity, and associated products.## Find a waiting learnerSearch by **Name, course, or product**, and filter by **Course** or **Program/Product**. Click **Clear** to reset the filters. Each row shows the **User**, **Course**, **Program/Product**, **Capacity**, **Waitlist** status, and **Actions**. Summary cards show **Waitlisted users**, **Courses**, and **At capacity**. Use **Refresh** after another administrator makes changes.![Northstar demo: Waitlist Manager](https://mintcdn.com/deandesk/w4Aa5fKkcT4IMz-4/images/dashboard/school/academics-waitlist.jpg?fit=max\&auto=format\&n=w4Aa5fKkcT4IMz-4\&q=85\&s=2008ab56c54875289144a29119b8bfb2)Northstar demo — Waitlist Manager[Open full-size screenshot](/images/dashboard/school/academics-waitlist.jpg)## Change capacity**1. Find a waitlist row for the course**Capacity is edited on each waitlist row, so the course must have at least one learner waiting. The row shows the course's current enrollment and capacity.**2. Enter the new capacity**In the row's **Capacity** field, enter a whole number of 1 or more, or leave the field blank for unlimited capacity.**3. Save and recheck**Click the save icon next to the field (hover over it to see the current capacity). A confirmation reads "Course capacity updated". Review enrollment separately; increasing a limit is not a receipt for payment.## Manually enroll a waitlisted learnerClick **Enroll** on the learner's row to open **Manual Enrollment Override**. Choose the **Program/Product** to enroll them through (products linked to the waitlisted course are marked), add an optional **Internal note**, review the warning, and click **Enroll Manually**. Afterward, verify the learner's enrollment and any remaining billing work.> [!WARNING]
>
> Manual enrollment bypasses checkout and class capacity. The learner may not have paid the program's fees and may need a separate [invoice](/finance/invoicing.md).See [Course enrollment](/lms/courses.md#enrolling-students) for normal enrollment and [Bulk enrollment](/lms/bulk-enrollment.md) for multi-course placement.


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