> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deandesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# DeanDesk subscription and billing

> Manage your institution's DeanDesk plan, payment methods, usage, and renewal.

<Info>
  **Institution-level feature** — open **Settings → Billing & Payments** at `deandesk.com/dashboard`. This is the subscription your institution pays DeanDesk. For payments you collect from families and members, see [Institution finance](/institution/finance).
</Info>

Your DeanDesk subscription covers your institution and its schools. The billing page shows your current plan, subscription status, billing interval, renewal date, saved payment methods, and usage. Use a **Super Admin** Identity to manage billing.

## Choose or switch plans

In **Switch subscription**, compare the available plans and billing intervals. If you have a discount code, enter it in the discount field and apply it before proceeding. Review the displayed plan, pricing, and limits before confirming the change.

Plan availability affects school templates and features. For example, an Admissions Suite subscription uses the admissions template and a focused school workspace. Use the plan information shown on this page when checking what your institution has purchased.

## Payment methods

The **Default payment method** card shows the card or bank account used for your subscription. Use **Add payment method** or **Add another method** to save a new method through the payment form. In **Saved payment methods**, choose which method is the default and remove methods you no longer need.

These methods pay DeanDesk. They are separate from the connected Stripe account that receives your institution's sales and donations.

## Usage and overages

**Usage & overages** shows plan allowances and current usage for:

* **Platforms** — schools under your institution.
* **Active students** — the student usage measured for your plan.
* **Cloud storage** — uploaded content across the institution.
* **Video & recording** — meeting and recording usage.

Review the included allowances and overage information displayed for your current plan. Uploads are checked against applicable storage limits; a blocked upload may require freeing storage or changing your plan.

## Pause and resume billing

<Steps>
  <Step title="Open the subscription card">
    Choose **Pause billing** on an eligible subscription.
  </Step>

  <Step title="Review the pause">
    Confirm the dialog. DeanDesk remains available while Stripe stops collecting future invoices. Invoices created during the pause are voided and will not be collected later.
  </Step>

  <Step title="Resume when ready">
    The card shows **Billing paused** and **Paused until resumed**. Choose **Resume billing** to restart collection.
  </Step>
</Steps>

## Cancel or keep your subscription

Choose **Cancel subscription**, review the displayed end date, then **Cancel at period end**. The subscription remains active through that date. Cancellation does not delete institution data.

Until cancellation takes effect, choose **Keep subscription** to remove the scheduled cancellation. The card shows **Cancellation scheduled** and the end date while cancellation is pending.

If the displayed status is **Past due**, review your saved payment method and resolve billing issues. Contact the support address shown in the page's **Need help?** card for invoice or plan questions.