> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deandesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Physical products & orders

> Sell physical products, track fulfillment, and buy shipping labels through a school Shippo account.

<Info>
  **School-level feature** — managed within your school portal at `yourschool.deandesk.com`.
</Info>

Physical products are items such as books, clothing, or supplies. Create the product under **Finance → Products & Donations** and manage paid purchases under **Finance → Orders**.

## Create a physical product

<Steps>
  <Step title="Choose the product type">
    Click **Create product** and choose **Physical Item**. Add the name, description, images, and other catalog details.
  </Step>

  <Step title="Set stock and shipping details">
    Add the SKU, stock count, optional weight and dimensions, and flat shipping fee. Use attributes to describe the item.
  </Step>

  <Step title="Add variants when needed">
    Define option sets such as size or color, generate variants, and review each variant's SKU, stock count, and active state.
  </Step>

  <Step title="Set a one-time price">
    Physical products use one-time or free pricing. Save the product, then review its public page and checkout before sharing it.
  </Step>
</Steps>

## Review orders

Open **Finance → Orders**. Search for orders and filter by fulfillment status: **Pending**, **Shipped**, **Delivered**, or **Canceled**. Click an order to review its buyer, shipping address, items, payment status, totals, and any shipping label or tracking number.

Payment and fulfillment are separate statuses. A paid order can still be pending shipment.

## Update fulfillment

* **Mark shipped** is available for a paid, pending order.
* **Mark delivered** is available after an order is shipped.
* **Cancel order** is available while an order is pending or shipped. Select **Restock items** if the inventory should be returned to stock.

<Note>
  Canceling fulfillment does not refund the buyer's payment. Process a payment refund separately from [Transactions](/finance/transactions).
</Note>

## Connect shipping

<Steps>
  <Step title="Open shipping settings">
    From **Orders**, open **Shipping settings**.
  </Step>

  <Step title="Connect Shippo">
    Click **Connect Shippo account** and complete the authorization flow. Each school connects its own Shippo account. If the button is unavailable because the integration is not configured, contact DeanDesk support.
  </Step>

  <Step title="Save the origin address">
    Fill in the shipping origin details and click **Save address**.
  </Step>
</Steps>

Postage is billed directly by Shippo to the school's connected Shippo account. It is separate from the product's shipping fee charged to the buyer and from your institution's DeanDesk subscription.

## Buy and print a label

<Steps>
  <Step title="Open the order">
    Click **Create shipping label** in the order details.
  </Step>

  <Step title="Review the parcel">
    Check the parcel dimensions, weight, and units. Product defaults may need adjustment for the packed shipment.
  </Step>

  <Step title="Choose a rate">
    Click **Get rates**. Review the carrier, service, price, and delivery estimate, then select a rate.
  </Step>

  <Step title="Purchase and download">
    Confirm the label purchase. Use **Label PDF** to print it and **Track package** when a tracking link is available.
  </Step>
</Steps>

Review the order's fulfillment status after preparing the shipment. Shipping settings also let you disconnect the school Shippo account when it should no longer be used.