> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deandesk.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Enrollments
> View and manage student enrollments, subscriptions, and payment-backed registrations.
**School-level feature** — managed within your school portal at `yourschool.deandesk.com`.
The Enrollments tab gives you a single view of every student who has purchased a product — whether through a recurring subscription or a one-time payment. You can filter by one or more products, search for specific students, cancel or reactivate subscriptions, view checkout form submissions, and export enrollment data.
Open **Finance → Enrollments** in the admin sidebar.
Buyers can purchase multiple products in a single cart checkout, so one order can produce several enrollments — you may see the same order reference across multiple rows.
## Enrollment list
The enrollment list displays one row per purchase with the following columns:
| Column | What it shows |
| ---------------- | ---------------------------------------------------------------------------------------- |
| **Order** | Order reference number (e.g., ORD-12, SUB-34, PAY-56) |
| **Subscriber** | The student the enrollment is for — name and email |
| **Payer** | The person who paid — may differ from the subscriber (e.g., a parent paying for a child) |
| **Status** | Current status: Active, Canceled, Ending Soon, Past Due, or Paid (one-time) |
| **Price** | Amount charged with billing interval (e.g., "\$150/month") |
| **Qty** | Number of seats purchased |
| **Forms** | Number of checkout form submissions (clickable to view) |
| **Enrolled** | Date the enrollment was created |
| **Next Billing** | Next charge date for subscriptions (highlights if within 7 days) |
| **Actions** | Cancel, reactivate, or view details |
## Filtering and searching
### Product filter
Use the product selector at the top of the page to choose which products to view. It's a checkbox list — check one product, several, or use **Select all** to view enrollments across every product at once. All other filters and the statistics apply to the combined set of selected products.
### Search
Search across subscriber name, payer name, email, order reference, or subscription ID. The search applies to the currently loaded data.
### Status filter
Filter by enrollment status:
* **All Statuses** — show everything
* **Active** — currently active subscriptions (default)
* **Canceled** — canceled subscriptions
* **Past Due** — subscriptions with a failed payment
### User type filter
Filter by subscriber type:
* **All Types** — everyone
* **Adults** — adult student accounts
* **Children** — child accounts (where a parent is the payer)
## Enrollment statuses
| Status | Meaning |
| --------------- | --------------------------------------------------------------------------------------- |
| **Active** | Subscription is active and billing normally |
| **Ending Soon** | Subscription is active but scheduled to cancel at the end of the current billing period |
| **Canceled** | Subscription has been canceled |
| **Past Due** | The most recent payment attempt failed |
| **Paid** | One-time purchase that has been completed |
## Cancel a subscription
Use the filters and search to locate the subscription you want to cancel.
Click the three-dot menu on the enrollment row.
Click **Cancel Subscription**. The subscription will continue through the end of the current billing period and then stop. The status changes to **Ending Soon**.
The student retains access through the end of their paid period. No prorated refund is issued automatically — issue a refund separately from the [Transactions](/finance/transactions) tab if needed.
### Restricting early cancellation of finite plans
For limited-billing plans (e.g. "12 monthly payments"), you can prevent students and families from cancelling before the plan completes. Go to **Admin Dashboard → Stripe Configuration** and toggle **Allow customers to cancel finite subscriptions early** off.
When this is off:
* Students see *Contact the school office to change this finite payment plan* on their subscription tab instead of a Cancel button
* Admins can still cancel finite subscriptions from the Enrollments tab on the student's behalf
Recurring subscriptions without a payment cycle limit are unaffected by this toggle — they can always be cancelled by the customer.
## Reactivate a subscription
If a subscription is pending cancellation (status: Ending Soon), you can reverse the cancellation.
Locate the enrollment with the **Ending Soon** status.
Click the three-dot menu.
Click **Reactivate Subscription**. The subscription resumes normal billing and the status changes back to **Active**.
## View enrollment details
Click **View Details** from the actions menu to see the full enrollment record:
* **Subscriber information** — name, email, type (adult or child)
* **Payer information** — name and email of the person who paid
* **Purchase details** — order reference, subscription or payment ID, type (one-time or subscription), status, price, billing interval, quantity, start date, and current billing period
* **Checkout form submissions** — if the product requires a checkout form, each participant's form submission is listed with a link to view the full response
## Statistics
Four statistics cards at the top of the page summarize the currently selected products:
| Metric | What it shows |
| ------------------------ | ----------------------------------------------------------------- |
| **Orders** | Total number of enrollments matching current filters |
| **Active Subscriptions** | Count of currently active subscriptions for the selected products |
| **Seats Purchased** | Total seats across all filtered enrollments |
| **Stored Forms** | Total checkout form submissions across all filtered enrollments |
## Export to CSV
Click the **Export** button to download enrollment data as a CSV file. The export includes:
* Order reference, subscription ID, and payment ID
* Product name, purchase type, and status
* Subscriber and payer names, emails, and types
* Price, currency, billing interval, and dates
* Checkout form responses (one column per form question)
The export respects your current filters — only the enrollments matching your selected products, status, and user type filters are included.
Use the CSV export for financial reconciliation, reporting to your board, or importing enrollment data into external accounting software.